About shipping
  • A Free Shipping Ticket is a ticket that makes shipping free of charge (one time per ticket).

    【 Timing for Distribution of Free Shipping Tickets 】


    ■ For shipping destinations in Japan

    • Instant distribution at the time of the first-time point purchase
    • Instant distribution at the time of point purchase with payment of 3,000 yen or more, when one week or longer has passed since the use of a Free Shipping Ticket
    • Distribution at 5:00 a.m. 7 days after the date of use of the previous Free Shipping Ticket, when a point purchase has been made with payment of 3,000 yen or more within one week of the use of the free shipping ticket
    • Distribution at 5:00 a.m. one week after the date of receiving the first prize (one time only)

    Example of distribution

    1st day: Use of Free Shipping Ticket

    3rd day: Purchase of points with payment of 3,000 yen or more

    8th day: Distribution of Free Shipping Ticket (distributed at 5:00 a.m.)

    • After use of the Free Shipping Ticket on the 1st day, until 4:59 a.m. on the 8th day, no matter when or how many times point purchases with payment of 3,000 yen or more are made, distribution will be made one time at 5:00 on the 8th day.
    • If no purchase is made after the 1st day but a point purchase with payment of 3,000 yen or more is made after 5:00 on the 8th day, 7 days will have passed since the starting date, so distribution will occur immediately.

    In addition, if conditions 2 and 3 above are met after this point, distribution of Free Shipping Tickets can be received any number of times.

    • If distribution per 1 above is received before 4 above, distribution per 4 cannot be received.
    • Two or more Free Shipping Tickets cannot be held at the same time.
    • For conditions 2 and 3 above, point purchases of 3,000 yen or more with a single payment are eligible.
    • Cumulative purchases of 3,000 or more (such as 1,000 yen x 3 times = 3,000 yen) are not eligible for distribution.

    For shipping destinations outside Japan

    • Instant distribution at the time of the first-time point purchase
    • Instant distribution at the time of point purchase with payment of 5,000 yen or more, when one week or longer has passed since the use of a Free Shipping Ticket
    • Distribution at 5:00 a.m. 7 days after the date of use of the previous Free Shipping Ticket, when a point purchase has been made with payment of 5,000 yen or more within one week of the use of the free shipping ticket

    Example of distribution

    1st day: Use of Free Shipping Ticket

    3rd day: Purchase of points with payment of 5,000 yen or more

    8th day: Distribution of Free Shipping Ticket (distributed at 5:00 a.m.)

    • After use of the Free Shipping Ticket on the 1st day, until 4:59 a.m. on the 8th day, no matter when or how many times point purchases with payment of 5,000 yen or more are made, distribution will be made one time at 5:00 on the 8th day.
    • If no purchase is made after the 1st day but a point purchase with payment of 5,000 yen or more is made after 5:00 on the 8th day, 7 days will have passed since the starting date, so distribution will occur immediately.

    In addition, if conditions 2 and 3 above are met after this point, distribution of Free Shipping Tickets can be received any number of times.

    • Two or more Free Shipping Tickets cannot be held at the same time.
    • For conditions 2 and 3 above, point purchases of 5,000 yen or more with a single payment are eligible.
    • Cumulative purchases of 5,000 or more (such as 3,000 yen x 2 times = 6,000 yen) are not eligible for distribution.
    • Times refer to times in Japan's time zone.

    If a Free Shipping Ticket is not held, shipping can be requested at the fees below.


    List

    In Japan1,000 points
    Asia3,000 points
    North America/Oceania/Europe/Middle East4,000 points
    • Shipping can be requested with any number of units grouped at once.
    • Up to 1 Free Shipping Ticket may be held. Holding multiple tickets or repeated use is not possible.
    • Singular shipment is not available for some prizes. Singular shipment is not available for prizes for which shipping cannot be requested for 1 item. Please request shipping of 2 or more of the same prize, or request shipment together with other prizes. Determination of prizes for which singular shipment is not possible are as listed in the prize description field.

    Note: The storage period for prizes is 14 days. Please be aware that rights to prizes will lapse when the period has passed.

(C) 2018 Cranegame Japan inc.

Claw Machine Master is a brand new type of experience; a claw machine you can enjoy anywhere, at any time.You control a real claw machine in a real penny arcade over the internet!Of course, any prizes you win will actually be delivered to your home!

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What is a free ticket?

A free ticket allows one free play per ticket (with the exception of some units)


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