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Regarding inquiries and malfunctions

Thank you for using Claw Machine Master!

This service has been supported and loved by everyone and has surpassed the industry's fastest 1.5 million downloads!

No.1 online crane game!


In order to provide even better services, we will thoroughly respond to defects and inquiries.

Due to the nature of the service, the online crane game is a service that is affected by the customer's terminal, communication environment, and various circumstances.

Occasionally, a time lag or problem that exceeds the allowable range may occur.
If any of the above apply, please do not hesitate to attach the relevant play video from the inquiry form and contact us.
*Videos are automatically recorded and saved when you play the game, so you can easily select and inquire.

As soon as we can confirm, we will respond immediately, such as play points and ticket compensation.

In addition, if a problem occurs during continuous play, please continue playing until you win the prize, and please contact us collectively from the inquiry form after the end of play.
We will provide the same compensation as above.

Inquiries are available 24 hours a day, 365 days a year, 365 days a year.
We will respond even if it is late at night or early in the morning, so please do not hesitate to contact us.
In addition, we will respond to the content sent to the inquiry form as quickly as possible at the time.

We promise an environment that everyone can enjoy and play comfortably, so please enjoy playing with confidence!


[Notes]
*We cannot respond to requests for compensation beyond the scope of common sense.
*We may not be able to respond if more than 24 hours have passed after playing.
*Please note that we can not compensate for any play other than the problem.
*If actions that interfere with the operation, such as false reports, continue, we may refuse to use the service.
* During continuous play, it is necessary to start the next play within 30 seconds, which is the exclusive right of the play table. Therefore, if you make an inquiry during continuous play, the order may go to the next reservation person, so please contact us after obtaining the prize.
*Claw Machine Master recommends that you play after securing sufficient points in advance.


*If you have any questions, questions, or concerns, please feel free to contact us via the inquiry form.
Dedicated staff will be at your service, kind and polite.

Your Claw Machine Master management team.

中文版在这里
日本版こちら