Chinese version here
[Important] Regarding delivery delay. 5 play tickets have been added.
Thank you for using Cremas.
This service is rapidly growing with the support of many customers, including the fastest breakthrough of 1 million downloads in the industry.
Delivery has been delayed due to the effects of Golden Week, a large increase in the number of deliveries, an increase in premium inventory, and the relocation of the delivery center to expand the business scale.
The relocation of the delivery center was successfully completed on the 18th (Monday) as scheduled, and now we are doing our best to deliver it to normalization.
It is expected that it will take about 3 to 7 days for the delivery to be normalized, so please wait for a while.
In addition, all deliveries outside Japan have been changed to DHL, so we plan to deliver them without delay.
Regarding the delivery of this service, we have received favorable reviews such as fast delivery and careful packaging, so we will continue to work to provide services that are well received in the future. Thank you.
As an apology for delivery delays, we have distributed 5 free play tickets to all customers who requested delivery between April 1 (Wednesday) -May 21 (Thursday) 22:00.
Please wait and have fun playing with Cremas before your package arrives. * The expiration date of the free play ticket is until 22:00, May 22 (Japan time) Japan time.
* Please note that it will automatically disappear after the expiration date.
* If you have any questions, concerns, or areas that are unclear, please feel free to contact us using the inquiry form.
Our dedicated staff are ready to serve you with a kind, careful, and prompt response.
*If you have any questions, questions, or concerns, please feel free to contact us via the inquiry form.
Dedicated staff will be at your service, kind and polite.
Cremas Management Team