* About the delay in delivery

中文版在这里
Chinese version here

[Important] Please read until the end of this message. Regarding changes to the company used for shipping free prizes as a result of the novel coronavirus.

Thank you for using Claw Machine Master.
To all customers who have specified a country other than Japan as the delivery country for their free prize.

[Important] Regarding delays to delivery and changes of shipping company.

Due to the influence of the novel coronavirus as it spreads worldwide, deliveries from Japan to other countries are currently experiencing delays.
We apologize for any inconvenience caused to our customers.
We are currently using the EMS service by Japan Post Co., Ltd. for our deliveries, but have been notified that deliveries cannot be made to some countries and regions.
In addition, significant delays are being experienced even in areas to which deliveries can be made.
As we are not satisfied with the late arrival of free prizes to our customers, we have held many discussions with Japan Post, but do not see any prospect of improvement to the situation.
In response, we have decided to use the DHL service by Deutsche Post AG for all future deliveries outside Japan, in order that your prizes may arrive as soon as possible. Concerning the switchover period to DHL, we will commence shipping procedures on May 7th for delivery requests dating from April 28th, Japan time. With this change of shipping company, we anticipate that we will be able to deliver packages without significant delay. We do hope this is welcome news.
As already stated, please fill out all your shipping information, such as name and address, in English.
We not be able to successfully complete shipment if information is filled out in languages other than English.
We would like to take this opportunity to reassure you once again that all your prizes will be delivered to you.
In addition, due to the delivery delays currently being experienced, some food products may have exceeded or be soon approaching their best-by dates. When receiving such a prize, please kindly check the best-by date, and if there are any issues, please contact us using the inquiry form.
We will either resend a substitute product, offer free play tickets or points compensation.
※If you have any questions, concerns, or areas that are unclear, please feel free to contact us using the inquiry form.
Our dedicated staff are ready to serve you with a kind, careful, and prompt response.

Claw Machine Master is celebrating its long-awaited second anniversary.
Thanks to the support of our many customers, we have been able to achieve "the industry's fastest one million downloads.” We are pleased to be able to offer our “five free play tickets” gift by way of apology for the delivery delays currently being experienced and as a token of our appreciation for being able to celebrate our second anniversary under such circumstances.
It is given to all customers who registered as of 21:00 Japan time on May 1, Japan time.
Expiry date of the above tickets
Japan time
Until 20:59 p.m., May 2nd
Please note that this gift will automatically disappear after the expiry date. Our 2nd anniversary is still underway!
We have many special plans, aiming to put smiles on faces all over the world, so there’s something to look forward to!
Please enjoy playing Claw Machine Master until your prize arrives. We hope you are looking forward to its arrival.

Claw Machine Master Management Team